POLICIES

We are happy to serve you! Please read below:

Please try your best to arrive 5 minutes before your appointment time. If you are running late for your appointment please be aware that we reserve the right to alter your service based on the remaining time available, or cancel completely.The Social staff will do their best to accommodate the client by reducing the service, or scheduling for later in the day if possible.

Cancellation Policy: We kindly request that you reschedule or cancel your appointment at least 48 hours before the scheduled start time. Cancellations made within 48 hours of the appointment may incur a fee.

No-Show Policy: On the day of your appointment, please note that arriving more than 15 minutes late, without prior notification, will be considered a no-show. In this case, a fee equivalent to half the cost of the scheduled service will be charged.

Refund Policy: At Social, your satisfaction is our top priority. We encourage open communication to ensure you have the best experience possible. If you have any concerns about your service, please let us know immediately so we can address them on the spot and make any necessary adjustments.

Please note:

All service-related concerns should be raised at the time of your appointment to allow us the opportunity to correct any issues.
Unfortunately, we are unable to offer refunds for services rendered after the appointment.

Response Time: At Social, we value prompt communication and strive to respond to all client inquiries within 2 days. If you reach out to us over the weekend, please note that we'll get back to you by the following Monday at the earliest.

If you're ever unhappy with your hair after an appointment, we ask that you contact us to share your concerns. We kindly ask for any hair cut services, that you reach out to us within 48 hours of your appointment. In terms of color services, we allow a 5-day response window. After this period, we'll assume everything is satisfactory.

While we're happy to make adjustments if desired, please note that any changes requested beyond the 48-hour/5-day window, will be subject to the full service charge.

We understand that unforeseen circumstances may arise, and we appreciate your understanding and cooperation with these policies. By adhering to these guidelines, you help us maintain a smooth scheduling process and ensure that our team can provide the best service to all our valued clients.

If you have any questions or need assistance with rescheduling, please feel free to contact us.

Thank you for choosing Social. We appreciate your understanding and support!